Water & Sewer Service

Private Utilities


Illinois-American Water offers private utility services to the Village of Homer Glen. The Customer Service Center is available Monday-Friday 7 am to 7 pm (Central Standard Time) at 800-422-2782. You may also contact Sue Gram,Operations Support Supervisor via phone at  630-739-8864 or via email at susan.gram@amwater.com or Jen Thornburg, Senior Field Services & Production Manager via phone at 630-739-8825 or via email at jen.thornburg@amwater.com. Inquires can also be emailed to the department.

The self-service tool,My H20 Online is available anytime for account information, payments and turning water service on and off (residential only) at www.amwater.com/myh20.

The Customer Service section of the Illinois American Water website features many useful links including those listed below.
Billing & Payment Info
How to Read Your Illinois American Water Bill
For New Customers
Your Water and Wastewater Rates
Rights & Responsibilities
Turn Service On/Off
Customer Assistance Program
FAQs

In case of EMERGENCY, please contact 800-422-2782, twenty-four hours a day, 365 days a year. Water emergencies do not keep business hours.

The Village Board is interested in hearing your comments and concerns regarding your water and sewer service. Send in your comments on the Water and Sewer Comment Form.

Save money while you are away.  Snowbirds and travelers can avoid fixed charges while away from home for extended periods of time. Call Illinois American Water's customer service center at 800-422-2782 to take advantage of the savings.

Illinois American Water Attention: Homer Glen Snowbirds


Chickasaw Hills Water Reclamation Facility Improvements
Major reconstruction of Illinois American Water's Chickasaw Hills water reclamation facility (WRF) site located on Parker Road and Seminole Trail was started in March 2018. The construction is estimated to be completed in the fall of 2019.  Facility location map.

Well & Septic Service


For general information about septic and mechanical systems, please contact the Will County Health Department at 630-679-7030.