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1. The tree in my parkway is dead. Who do I call?

If you believe the tree in your parkway is dead or may be dying, call the Village at (708) 301-0632. Our Village Arborist will inspect the tree and verify its condition. If it needs to be removed, the Village will make arrangements with the Homer Highway Department to remove the tree. 

2. Will the Village plant a new tree in my parkway?

Yes. Please contact the Village at (708) 301-0632 if you would like a tree in your parkway. We will send the Village Arborist to inspect the location. If conditions for a new tree are satisfied, we will plant a new tree.

3. Does the Village have its own post office?

No. All mail for Homer Glen is routed through the Post Office in Romeoville. General Post Office needs can be handled at the Lockport or Orland Park Post Office. Meijer located at 14169 S. Bell Road also offers basic post office services. 

4. My street light is out. Who should I report it to?

Streetlight outages can be reported to the Village of Homer Glen at (708) 301-0632.

5. Does the Village have its own Police Department?

No. The Will County Sheriff’s patrol and protect the Village of Homer Glen. The Will County Sheriff’s have an unmanned substation that is connect to Village Hall. Officers are not there often, it is primarily used for report filings and interviews. If you are in need of police assistance and it is an emergency, dial 9-1-1. For non-emergencies, dial (815) 727-8575.

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1. Are contractors required to be registered?

Yes, contractors are required to register directly with the Village of Homer Glen. They are not required to register with Will County. You can download and mail the registration form, or bring it to our office in person.

Contractor Registration Application (PDF)

2. Do I need a permit for a self-installed security system at my home?

No. A permit is not required for self-installed security systems. Residents should contact Police and Fire Departments to connect their systems.

3. Do I need a permit for a garage sale?

No. A permit is not needed to have a garage sale. Garage sale signs should go up no sooner than a day before and taken down right after the sale.

4. Do I need a permit to burn leaves?

Yes. A burn permit is required to burn leaves. The permit is free and is valid for one year. Burn permits can be obtained from the Building Department at Village Hall.

5. What are the Village requirements if I want to have a block party?

A representative of the neighborhood must complete and sign a Block Party Permit Request. Completed block party requests must be submitted at least 7 days prior to the scheduled event and must be approved by the Village prior to the event.

6. Can I keep chickens on my property?

Raising chickens is permitted in most residential zones if certain requirements are met. Please view the Rules and Regulations for chickens here.  If you have any additional questions please call the Village Building Department at 708-301-1301. 

7. Do I need a vehicle sticker for my car?

No. The Village does not require vehicle stickers.

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1. My mailbox was knocked down by the snow plow. Who will fix it?

Please contact the Public Works Department at (708) 966-0059. The Public Works Department does snow plowing in the Village.

2. A tree fell on the road/sidewalk. Who do I call?

Please call the Public Works Department at (708) 966-0059.

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1. Is Heritage Park open?

Yes, the open space and biking trails within Heritage Park are open. The Active Core, the fitness and play hub in the center of the park, is currently under construction. Please check the Village Website for construction updates.

2. Can I rent parks or pavilions for private parties?

No, at this time the Village does not rent out parks or pavilions for private events. Please call Homer Township to schedule a rental of their facilities at 708-301-0522.

3. Is Heritage Park getting a splash pad?

At this time, there is no timeline for the construction of a splash pad or water feature. The remaining stages of the development of Heritage Park are still in the early stages. The Heritage Park Concept Plan, completed in 2016, does include the concept of a splash pad and it will be considered as an option as the park continues to develop.

4. Will the Heritage Park Sled Hill be open this winter?

Yes! The new Sled Hill, located north of Heritage Circle and the Active Core will be open this winter!

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1. Does the Village have its own Police Department?

No. The Will County Sheriff’s patrol and protect the Village of Homer Glen. The Will County Sheriff’s have an unmanned substation that is connected to the Village Hall. Officers are not there often, it is primarily used for report filings and interviews. If you are in need of police assistance and it is an emergency, dial 9-1-1. For non-emergencies, dial (815) 727-8575.

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1. Where can I take my old television or electronics to be recycled?

Will County residents may take their old television or electronics to be recycled at Lockport Public Works at 17122 Prime Boulevard in Lockport. Their phone number is (815) 838-0549. They are open on Tuesday and Friday from 6 a.m. to 11 a.m. The maximum is two (2) televisions per vehicle. 

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1. Can I request public records from Homer Glen?

Public records, City Council resolutions and ordinances, and other information can be requested by submitting the Records and Information Request Form to the City Clerk's Office. Historical information that is not available from the City Clerk's Office can be obtain from the Homer Glen Historical Society.
Records and Information Request Form

2. I sustained an injury / damage and the City is responsible, what do I do?

If you have sustained an injury or damage for which you believe the City or one of its employees is responsible, you may file a claim against the City. Filing a Claim

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1. Who sets the water and sewer rates?

The water and sewer rates are set by the Illinois Commerce Commission based upon rate increase requests made by Illinois American Water Company.

2. What is unaccounted for water and what role does it play in our rates?

Unaccounted for water is the difference between the amount of water that is metered coming into Homer Glen and the sum of the total amount of water measured and billed by each individual meter in the village. There will always be some unaccounted for water due to fire hydrant use, normal system leakage, and unmetered water use at new construction sites.

3. What are all the charges on the water bill?

The Water and Sewer Bill contains 6 distinct and identified charges. These are:

Basic Service Charge - Basic rates charged by Illinois American and approved by the ICC vary by the size of the water meter installed. Smaller meters result in lower overall charges for the same level of usage. The size of the initial meter installed in a new home or building is based upon a formula in the plumbing code.

Use Charge - Based upon the amount of water used during the billing period. Purpose is to cover cost of providing water, maintaining mains and pumping stations at the local distribution site.

Supply Charge - Cost to purchase water from American Lake Water Company. These costs also incorporate expenses associated with the construction and maintenance of the pipeline.

Sewer Charge - A volumetric charge (based on winter month water usage) for management of residential sewage and wastewater.

Fire Protection Fee - Provides for the availability of water in the event of need.

State Recovery Tax - State of Illinois Utility Tax.

4. Does the Village of Homer Glen receive any monies from Illinois American from the water and sewer bills?

No, there is no franchise fee or local tax associated with the water and sewer service.

5. How many customers does Illinois American serve in Homer Glen?

Illinois American currently serves about 6,000 homes in Homer Glen, or about 79% of the community.

6. What is the village doing about the high cost of water?

The village has questioned and taken legal action to stop IAW rate increases since its incorporation in 2001. The village has worked with State Representatives Renee Kosel in seeking legislation adopted that holds public water utilities more accountable for their service, practices and billing methods, and has been successful in petitioning the ICC to cap unaccounted for water, require annual fire hydrant inspections, stop illegal back billing practices. In addition to being advocates for fair and reasonable rates, the village continues to investigate the possibility of acquiring the utility. 

7. What actions can I take to register my complaint about water rates or service with the Illinois Commerce Commission?

You can log into the Comment on a Case page of the ICC website.

Currently, no rate increase cases are pending.

Filing an Informal Complaint

Counselors in the ICC's Consumer Services Division are available to provide assistance to consumers in the resolution of informal complaints with public utilities and other entities. The Consumer Counselor handling your case will work with you to try to resolve your concerns with the utility as quickly as possible -- typically within 1 to 14 days. You may file your complaint in one of three different ways:

1. Online
   File an informal complaint online 
   
   
2. By Phone
   You can reach the ICC between 8:30 AM and 5:00 PM, Monday through Friday by calling 1-800-524-0795, 1-217-782-2024 outside the State of Illinois, or TTY at 1-800-858-9277.
   
   
3. By Mail
   You can send your comments or complaint by US Mail:
   
   
   Illinois Commerce Commission
   527 East Capitol Ave
   Springfield, IL. 62701

File a Public Comment page.

8. I've complained to the Village, IAW, and ICC. What good is this doing?

Your actions have demonstrated that this issue is not an isolated circumstance. Consequently, being proactive has gotten the attention of the ICC commissioners, our state legislators and IAW. For more contact information, see our

Utility Contact Information page.